Privacy policy

Introduction

At Sarrisa we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website and purchase our products.

1. Information We Collect

1.1 Personal Information

When you use our website, we may collect and process the following personal information:

  • Contact Information: Name, email address, postal address, and phone number.

  • Payment Information: Credit/debit card details and billing address.

  • Account Information: Username, password, and other registration details.

  • Order Information: Purchase history and preferences.

  • Marketing Preferences: Subscription preferences and feedback on promotional activities.

1.2 Non-Personal Information

We also collect non-personal information which includes:

  • Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use your personal data to:

  • Process Orders: To process and fulfill your orders, manage payments, and deliver products.

  • Customer Support: To provide customer support and respond to your queries.

  • Account Management: To manage your account and personalize your shopping experience.

  • Marketing: To send you updates about your orders and our products, and inform you about promotions, special offers, and other marketing communications (if you have opted in).

  • Improvement: To improve our website, services, and marketing strategies through analysis and research.

  • Security: To ensure the security and functionality of our website.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our contractual obligations to you when you make a purchase.

  • Consent: When you have given explicit consent to receive marketing communications.

  • Legitimate Interests: To improve our services and website, and to ensure security and fraud prevention.

  • Legal Obligations: To comply with legal and regulatory requirements.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personal data, except in the following circumstances:

  • Service Providers: We may share your data with third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that these parties agree to keep your data confidential.

  • Legal Requirements: If required by law, we will disclose your personal data to comply with legal obligations, enforce our site policies, or protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can request correction of any inaccurate or incomplete data.

  • Deletion: You can request the deletion of your personal data where there is no lawful reason for us to continue processing it.

  • Objection: You can object to the processing of your data based on legitimate interests.

  • Restriction: You can request the restriction of processing of your personal data.

  • Data Portability: You can request the transfer of your personal data to another party.

To exercise these rights, please contact us at [Contact Information].

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience and provide personalized content.

8.1 What are Cookies?

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.

8.2 How We Use Cookies

  • Essential Cookies: These are necessary for the operation of our website.

  • Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website.

  • Functionality Cookies: These are used to recognize you when you return to our website.

  • Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed.

8.3 Managing and Disabling Cookies

You can manage or disable cookies by changing your browser settings. Here’s how to do it in some popular browsers:

  • Google Chrome:

    1. Click on the three dots in the upper right corner and select "Settings".

    2. Scroll down and click on "Privacy and security".

    3. Click on "Cookies and other site data".

    4. Here you can allow or block cookies.

  • Mozilla Firefox:

    1. Click on the three lines in the upper right corner and select "Options".

    2. Select "Privacy & Security".

    3. Under "Cookies and Site Data", you can manage your cookie settings.

  • Safari:

    1. Click on "Safari" in the menu bar and select "Preferences".

    2. Go to the "Privacy" tab.

    3. Here you can manage your cookie settings.

  • Microsoft Edge:

    1. Click on the three dots in the upper right corner and select "Settings".

    2. Scroll down and click on "Cookies and site permissions".

    3. Here you can manage your cookie settings.

Please note that disabling cookies may affect the functionality of our website and your user experience.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@sarrisa.com